Urgent Hiring for Senior Tech Support Specialist

#Mechispike is Hiring for Senior Tech Support Specialist.

Interested candidates can share your resume to careers@mechispike.com

Notice Period – Immediate to 30 Days

Location – Currently Remote/WFH, Post Pandemic Pune/Bangalore/Pan India

Experience – 3+ years

Job Description:

Provides technical support via phone or email to internal functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines.

Job Requirements:

  • 3+ years of experience in technical support (preferably in software and hardware) with advanced technical knowledge and trouble-shooting skills.
  • Bachelor’s degree in technical field or relevant experience.
  • Strong communication skills.
  • Power user skills and basic administrative skills on Windows and Mac computers and keen on learning more about hardware/software systems.
  • A solid understanding of filesystem structure and access permissions on Windows and *nix-type platforms.
  • Understanding of the general structure of relational databases and have experience in writing simple SQL queries.
  • Experience with Cloud-based Systems (like AWS or Azure)
  • Understand basic principles of TCP/IP network communication, HTTP protocol and REST APIs.
  • Experience with an ERP system preferably Oracle.
  • Fluency in digging deep and getting to the root cause of every problem.
  • You get energy from supporting customers and have a strong sense of Customer Service/Experience.

Desired Qualifications:

  • Industry certifications in technical support (e.g., A+, HDI desktop support, CCNA)
  • Great customer communication skills
  • Experience with ticket support tools
  • Good analytical and presentation skills
  • PLUS: Software development experience
  • PLUS: Software Quality Assurance experience
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