#Mechispike is Hiring for Senior Tech Support Specialist.
Interested candidates can share your resume to email@example.com
Notice Period – Immediate to 30 Days
Location – Currently Remote/WFH, Post Pandemic Pune/Bangalore/Pan India
Experience – 3+ years
Provides technical support via phone or email to internal functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines.
- 3+ years of experience in technical support (preferably in software and hardware) with advanced technical knowledge and trouble-shooting skills.
- Bachelor’s degree in technical field or relevant experience.
- Strong communication skills.
- Power user skills and basic administrative skills on Windows and Mac computers and keen on learning more about hardware/software systems.
- A solid understanding of filesystem structure and access permissions on Windows and *nix-type platforms.
- Understanding of the general structure of relational databases and have experience in writing simple SQL queries.
- Experience with Cloud-based Systems (like AWS or Azure)
- Understand basic principles of TCP/IP network communication, HTTP protocol and REST APIs.
- Experience with an ERP system preferably Oracle.
- Fluency in digging deep and getting to the root cause of every problem.
- You get energy from supporting customers and have a strong sense of Customer Service/Experience.
- Industry certifications in technical support (e.g., A+, HDI desktop support, CCNA)
- Great customer communication skills
- Experience with ticket support tools
- Good analytical and presentation skills
- PLUS: Software development experience
- PLUS: Software Quality Assurance experience