Work Location : Pune or Bengaluru
Experience : 2 Yrs
• Bachelor’s Degree in Computer Science or Computer Engineering
• 2+ years’ professional experience
• Knowledge on ticketing tools preferably ServiceNow
• Should have experience in working L1 and L2 tickets
• Knowledge of Python and SQL is added advantage
• Experience with remote desktop applications and help desk software.
• Ability to work independently with minimal supervision and assistance
• Having a problem-solving attitude.
• Professional proficiency in English — spoken and written (the working language is English).
• Excellent communication skills
• Systematic and analytical approach to tasks
• Can work individually, and at the same time maintain a high team spirit
• Enjoy new challenges and personal drive to achieve our objectives
Job Responsibilities :
• Diagnosing and repairing issues.
• Resolving network issues.
• Installing and configuring software.
• Speaking to customers to quickly get to the root of their problem.
• Good knowledge in understanding the problem statement.
• Provide the solution within defined time.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Ready to work in shifts
Apply here : firstname.lastname@example.org